What happens if I receive my order and it is damaged?
If you didn’t accept the package because it was damaged by the carrier we will re-ship it to you to the same address and we will handle the claim with the carrier.
If you opened the box and found that the product is damaged please return the product to the original packaging and call our return department at (for US) 1-888-505-2111 or (for international) 1-718-707-0400 to obtain your RMA number. We will reship you a new package once we get the original package in our central warehouse. If the damage is due to shipping you will get a full refund for the shipping and we will handle the claim with the carrier.