FAQ

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Accessories (Gels, Cables, Trusses and Stands)

• What is the purpose of a gel sheet?
• How long can a gel sheet last inside a par can?
• What is the difference between a Gel Sheet and a pre-cut Gel Sheet?
• What is the difference between a DMX/XLR cables?
• How many PAR cans can you hang on a stand or truss?

Compact Fluorescent Light Bulbs

• Are my compact fluorescents supposed to make a buzzing noise?
• Are my compact fluorescents supposed to flicker?
• Can compact fluorescent bulbs be hung upside down?
• What are the equivalent wattages between incandescent bulbs and CFL bulbs?
• How do I dispose of my CFL bulbs if they break?
• Can I throw my CFL bulbs away in the regular garbage?

Controllers

• What kind of controller could I use to control my light using my computer?
• What is DMX512?
• If I have one LMX unit and 1 DMX unit, can they work together?
• What is the difference between Sweetlight controllers and Monster DMX controllers?
• What does it mean when a product is MIDI controllable?

Dimmers

• Can a dimmer pack be used to turn on and off a light?
• What type of fuses are used in the dimmer packs?
• How do you connect the dimmer pack to the controller?
• On a dimmer pack what is the difference between digital display and a DIP switch?
• What can you plug into a dimmer pack?
• Do I need dimmer packs for my LED par cans?
• How many channels does a dimmer pack have?
• Do dimmer packs have fuses?

General Customer Service

• Who do I contact if the website is not working or I am having trouble using it?
• Do you do product demonstrations?
• When BulbAmerica receives my wire transfer or personal check will I receive a notification and get a receipt?
• Will BulbAmerica help me select the right product for my needs?

General Light Bulbs and Lighting

• What is the difference between MFL/WFL/NSP?
• What is the difference between P22h, E22HA & E19?
• What is the warranty on the projector bulbs?
• What is the life of the projector bulbs?
• Will CFL work with photo cell outdoor fixtures?
• What is the difference between Low Pressure Sodium Vapour Lamps and base and High Pressure Sodium-Vapour Lamps?
• What is the difference between a BA15D base and a BAY15D base(1157)?
• What is the difference between E39 and EX39 base?
• Can a bulb with an E26 base fit in an E27 socket?
• What do the differences in color temperature mean? What temperature and color is warm? What temperature and color is cool?
• What does UL stand for?
• Are there weatherproof bulbs?
• I have a 220v fixture that is using 9w G23 plug in fluorescent, do you have that bulb and am I able to use the 11w G23 plug in fluorescent?

LED PAR Cans and Bulbs

• What is the beam spread on the LED cans?
• How many LED bulbs are in the PAR 56/64 cans?
• How does the brightness of a PAR can LED compare to a traditional par can and bulb?
• What is the difference between LED PAR cans and regular PAR cans?
• What are the life hour ratings of the LEDs in LED PAR cans?
• Are LED lights bright enough for up lighting?

MR16s

• What are MR16s?
• Are there colored MR16 bulbs?
• Does cover glass affect light output?
• What is Ultraline?
• What is Frost Line?
• What is Superline?
• Do MR16s with GU10 bases come in any wattage higher than 50w?
• Are your 50w MR16 GU10 bulbs available in daylight color temperatures?
• Will a PAR16 bulb fit in a MR16 GU10 fixture if I change the base?

Orders, Payment, Returns and Refunds

• Is there a minimum amount needed to place an order with BulbAmerica?
• Which items are non-refundable?
• Can I order lighting items not found on the website?
• Does BulbAmerica accept purchase orders?
• How can I pay for my international order?
• What types of payment does BulbAmerica accept?
• What is BulbAmerica’s return policy?
• Is there a restocking fee for items that I want replaced with another product?
• If I return product do I have to pay for shipping?
• What happens if I receive my order and it is damaged?
• How do I cancel my order?
• How many times can I use coupons?

PAR Cans and PAR Can Bulbs

• Are your PAR cans UL listed?
• How does an AluPAR bulb differ from a standard par bulb?
• What is the difference between a DYS bulb and a standard PAR bulb?
• What wattages and beam angles are available on PAR64 bulbs?
• What wattages and beam angles are available on PAR56 bulbs?
• What wattages and beam angles are available for PAR46 bulbs?
• What are the different wattages and beam angles available for a par38 can bulbs?
• What wattages and beam are angles available for PAR36 bulbs?
• How do I know what wattage and voltage light bulb I need?
• What is the difference between a Short can and a Long can?
• In what applications are PAR cans used?
• What are the dimensions of PAR 64 cans?
• Are PAR cans weatherproof?
• How long are the cords on the PAR cans?
• Do you sell extension cords for the PAR cans?
• Do PAR cans come with gel frames?
• Are your PAR 56 cans made out of steel?
• What wattage and color temperatures are available for PAR16 bulbs?

Personal Information, Accounts, and Website Security

• How do I change my billing and/or shipping information?
• How do you get your account password if you’ve forgotten it?
• Does BulbAmerica share or sell my personal information to other companies?
• Do you keep my credit card information for future orders?
• Does BulbAmerica have special arrangements for business or corporate clients?
• What is your fraud prevention policy for credit card forms and PayPal authorizations over $500?

Pricing and Inventory

• Does BulbAmerica price match with its competitors?
• If an item is out of stock will you substitute a similar item for it?
• How do I know if an item is in stock or not or backordered?
• Can I change some of the items offered in your PAR can packages?
• Is there a price break for large quantity orders?

Shipping

• What are the available methods for shipping domestically?
• Does BulbAmerica ship internationally?
• What is the time frame for delivery?
• If I am in New York and would like to pick up my order, how can I arrange to do so?
• Will my order be shipped the same day I place the order?
• What is the minimum amount for purchase orders?

Stage Lighting and Stage Lighting Setup

• In what applications are Ellipsoidals used?
• How many PAR cans will fit on my truss?
• Does BulbAmerica install equipment such as stage pins, twist locks, etc. onto fixtures (ellipsoidal, 3 cell lighting, etc.) so they are shipped ready to use?
• Will BulbAmerica help me install my new lighting?