BulbAmerica.com Returns and Exchanges
Returns & Exchanges
If for any reason you need to return or exchange an item, BulbAmerica.com has a easy new online Returns system to help expedite the process. We will handle your return by either promptly exchanging the item, issuing a credit or a refund.
The following items outline the steps you must take to request a return or exchange. Please note the terms and conditions below. If you have any questions, you may reach us via support@bulbamerica.com, or call our customer service line TOLL FREE at (888) 505-2111
Terms & Conditions
The following terms and conditions apply to RMAs and exchanges:
- We will accept returns within 15 days of your receipt. Exceptions to this are damaged and defective items, which have their own return policy (see below).
- Returned merchandise must be in saleable condition, with manufacturer's original packaging.
- Sorry, shipping fees are not refundable.
- Returning new items in their original condition due to other reasons, such as dissatisfaction, will result in a 15% restocking fee, which will be charged from the total order.
- In no event shall BulbAmerica’s liability exceed the purchase price paid (if any), including shipping costs (if applicable), for the products available for sale on our web site.
- Damaged products: If a package arrives and is damaged, please notify us via email at support@bulbamerica.com, or call our customer service line TOLL FREE 24/7 at (888) 505-2111. Claims against a common shipping carrier must be made by us.
- Save all packaging for any claims.
- International Sales are Final and non-refundable.
- Demo or Used products which were sold through the Clearance Center can NOT be returned or refunded.
- Due to their seasonal nature, we do not accept returns on Christmas / Holiday / Event items.
Click on the EASY RETURNS button above to submit your return
Below is a sample of the form with the required information needed to submit your Return request
